I received items from a "secret santa" at our annual company holiday office party. The holiday note stated that the items were purchased at Walmart.com..
I went online and found all the items at Walmart.com only to find out that the items were actually sold and shipped by IVG Stores. A third party thru Walmart. What a disaster! First, they are not even listed on Walmarts list of Marketplace Retailers to contact.
Walmart did nothing because it was thru a third party. This was after the fact that I had placed a second order for the same items in my name to prove that they were from Walmart. To no avail again. Then when I finally got a number for IVG stores provided by Walmart the IVG customer service department was unable to assist me for an exchange of the items.
I just wanted to exchange the items to give back to one of the many charities that I am involved with. Now on the 2nd order they are deducting the shipping cost to me $70.00 which was originally shipped FREE when I ordered it and also I have to pay $105.00 to return it thru them if I so choose to. I also found from the customer service rep that IVG stores is really ShopLadder. They just changed the name!
So this ordeal will cost me $175.00 that I could of used to buy merchandise for the needy.
If there is anyone out there reading this BEWARE! this is so wrong and just outright criminal.
Review about: Porcelain Decoration.
Reason of review: Return Policy.
Monetary Loss: $175.
Preferred solution: Let the company propose a solution.
I didn't like: